Getting Started

Your CloudJoi Account, also known as your CloudJoi ID, is your personal gateway to a seamless ticketing experience. Creating a CloudJoi ID unlocks a range of powerful features designed to enhance your event journey, whether you're attending or organizing events. Benefits of Your CloudJoi ID: W...

The CloudJoi app is available on all major platforms: • Apple App Store (iOS) • Google Play Store (Android) • Huawei AppGallery Just search for “CloudJoi” in your app store and download the official app to manage your tickets, bookings, and events on the go.

We strongly advise against purchasing tickets from any source other than CloudJoi or its authorised partners. Tickets from unofficial sellers may be: • Lost, stolen, or counterfeit • Invalid, if the original ticket has been reissued • Rejected at entry during QR code verification by our staff To ens...

Ticket requirements for children vary by event. Please check the event details page for age-specific admission rules. Unless stated otherwise, every attendee—including children and infants—must have a valid ticket. Most events do not allow entry for infants-in-arms or children without tickets. When...

If you've tried logging in through the mobile apps but couldn't find your tickets in your purchase history, follow these steps: Make sure that your previous order has the same email address associated with your CloudJoi ID. Alternatively, feel free to contact us directly for assistance.

CloudJoi supports a variety of payment methods based on the currency of the event: For events in Malaysian Ringgit (MYR): • Online Banking (FPX) • Mobile e-wallets: Touch ‘n Go, ShopeePay (Malaysia), GrabPay (Malaysia) • Credit & Debit Cards (Malaysia & International) For events in other cur...

To ensure fair access for all, most events have a maximum of 12 tickets per order. Some events may set stricter limits depending on demand or specific event policies. These limits are decided by the organiser to help prevent bulk buying and ticket scalping.

Yes—once you select your tickets, they’ll be reserved for 15 minutes. If you don’t complete the payment within that time, the seats will be automatically released and made available to others.