Refunds, Cancellations & Changes

Unfortunately, once the transaction is confirmed, no refunds or exchanges are permitted unless the event is canceled or postponed. However, depending on the event organizer, some events may allow you to transfer the ticket to friends or family.

If an event is officially cancelled or postponed, you’ll receive an email from CloudJoi with refund instructions, including: • A refund request form with submission deadlines • An estimated date when you’ll receive your refund If you paid by credit card or e-wallet: Your refund will be processed aut...

All ticket sales are final. We do not allow refunds, exchanges, or cancellations once a booking is confirmed—unless the event is officially canceled or postponed. To avoid any mix-ups, our system provides several confirmation steps before you complete your purchase. We strongly recommend double-chec...