My Tickets

Each e-ticket QR code is valid for a single entry only. If someone tries to scan the same code again (e.g. from a photocopy or screenshot), our system will immediately flag it as already used. In case of any dispute, our on-site team will verify the original ticket purchaser’s identity using details...

An E-ticket (electronic ticket) is your digital entry pass. It’s sent to your email after purchase and can also be accessed via the CloudJoi mobile app. Each E-ticket includes a unique QR code that will be scanned at the entrance. This code is valid for one person only, so please don’t share it publ...

No printing needed! Simply present your e-ticket with QR code on your phone at the entrance. The front-of-house team will scan it for admission. 💡Tip: Make sure your screen brightness is turned up for smoother check-in.

If you've accidentally deleted your ticket confirmation email, don’t worry—your tickets are still safe and easy to retrieve. Simply log in to your CloudJoi account with the same email you used to purchase, then head to My Tickets—that’s where all your current and upc...

If you’ve accidentally deleted your ticket confirmation email—or simply can’t find it—don’t worry, your tickets are still safe. Start by logging into your CloudJoi account using the same email you used at checkout, then head to My Tickets. Alternatively, try our ne...