CloudJoi Support

Search for the articles here or browse the categories below.

🎟️ My Tickets

Lost your ticket or didn’t receive an email? Start here.

What happens if my QR code is scanned more than once?What is an E-ticket?Do I need to print my e-tickets?

5 article(s)

😀 Getting Started

Everything you need to know before buying your first ticket.

How to Create Your CloudJoi Account Where can I download the CloudJoi mobile app?Can I buy tickets from unofficial sources?

9 article(s)

🤔 Refunds, Cancellations & Changes

Life happens. Here’s what you can do if plans change.

I cannot attend the event. Can I receive a refund?What happens if an event is cancelled or postponed?What is CloudJoi’s refund and exchange policy?

3 article(s)

💰 Promotions & Discounts

Deals, offers, and how to use them properly.

Can I apply a promo code after I’ve already made a purchase?

1 article(s)

🛒 Buy Tickets

Why am I seeing ‘Fully Queued’? Are tickets still available?Can CloudJoi purchase tickets on my behalf?How does the ticket queueing system work?

3 article(s)

ℹ️ Event Info & Entry Rules

Know before you go — what to expect at the event.

Are cameras or video recording allowed at events?What if I arrive late to an event?

2 article(s)

⚙️ My Accounts

Manage your account settings, logins, and notifications.

Why can’t I change my email address in my account?How do I change my CloudJoi ID password?

2 article(s)